Aiviq’s 2024 Wrap-Up

As we close the chapter on 2024, we celebrate not just milestones, but the transformative journey that has defined this year's record growth and innovation. From expanding our global support capabilities to enhancing our technological infrastructure, every achievement underscores our commitment to excellence and our drive to meet the evolving needs of our clients. We have made substantial strides in learning, engagement, and collaboration, further solidifying our position as a pioneering force in the industry.

Here is our yearly Aiviq Wrap-Up, showcasing the dedicated contributions of every team:

• This year, we were thrilled to unveil Project Polaris, revolutionising account mastering and client matching with a powerful workbench that centralises global entity information (now also including US Retail advisors) and streamlining attribution, servicing, and reporting workflows.
• We have also expanded global reporting features to ensure Aiviq can fully reconcile cross-border flows relating to fund of funds, institutional cross-bookings and sub-advised business - daily.
• Moving to our global support model, Aiviq users now have access to automated daily sales and finance workflows, including intelligent file tracking dashboards and new trade reconnaissance interfaces to bring firm-wide AUM reporting under a single operating model.
• As always, customers are continuously asking how they can improve commercial oversight and analytics around their distributor agreements. This year we have made onboarding the back-book of existing financial terms into Aiviq over 3x faster, focusing on advanced data integrations and major enhancements to our data capture interface. In parallel, we have expanded support for non-standard term types and provided faster, deeper commercial analytics - revenue, rebates and net revenue - changing the way our customers think about the value of their client relationships.

• A defining achievement for us this year was expanding our Global Services team to provide global support across all major time zones.
• Continuing our commitment to learning and growth, this year we invested in staff development with over 700 hours of tailored specialist training and welcomed our 4th graduate intake.
• We have also successfully processed over 50,000 files with a sharp focus on accuracy, allowing us and clients to maintain a smooth workflow without major incidents.
• A standout aspect of our client engagement this year was our commitment to strengthening relationships, as we held 2,000+ meetings, including Quarterly Business Reviews, Weekly Service Meetings, Delivery Meetings and Product Workshops, to better understand and support our clients’ needs.
• We are also proud to share that our efforts have resulted in an impressive customer Net Promoter Score of 50, reflecting our commitment to exceptional service and client satisfaction.

• A defining achievement this year was expanding implementation capacity fourfold, successfully onboarding new managers representing $6.6tn in AUM.
• We were particularly excited to deliver global implementations for valued Aiviq customers across the UK, Europe, APAC, South America and the USA.
• On top of that, we expanded global scale with 50+ new data providers, enhanced cross-border flow tracking and fund reconciliation capabilities.

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• Yet again this year, we demonstrated our commitment to securing IT infrastructure by obtaining the Cyber Essentials Plus Certification and achieving the latest ISO 27001 certification, ensuring robust security measures to protect our systems and client data.
• We also advanced cloud engineering with one-click deployment, enabling rapid, error-free provisioning of environments to boost efficiency and minimise downtime.
• We took a significant step forward with Project Quantum to scale and optimise big data processing and analytics for global transaction volumes, redefining precision in handling complex datasets.
• Another initiative to highlight is Project Bifrost - aiming to implement a Zero Trust Architecture, ensuring a security-first environment with enhanced trust, compliance, and resilience against cyber threats.
• Our team was very excited to leverage AI to streamline workflows, improve monitoring, and proactively mitigate risks, enhancing cloud engineering efficiency and security, achieving a 40% improvement in productivity across our technology teams.
  

• One of our significant engineering contributions was the optimisation of UI performance with a reengineered data architecture, ensuring large volumes of data are readily available and searchable at the user’s fingertips to enhance the user experience.
• We also revamped database release automation to deliver error-free, predictable and efficient client deployments, allowing customers to benefit from roadmap features faster.
• A major highlight was refining release candidate validation to cater to client-specific data and feature interactions, ensuring smooth upgrades and reliable service continuity.
• Our team was particularly excited to embrace Big Data technologies to handle growing data volumes and accelerate delivery of processed data to clients, leveraging the latest cloud computing technologies.

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• As a testament to our thought leadership, we hosted industry market-focused initiatives, including the Aiviq roundtable at Sofitel Kickerberg in Luxembourg and a webinar featuring Alliance Bernstein on the evolution of client data in the industry and our Polaris product release.
• Our active engagement in the industry was highlighted by our participation in global forums and events, including the FinTech Global Data Management Tech Forum, EmTech Global and IMpower FundForum, as well as Microsoft’s AI Hackathon, showcasing our technical prowess and engaging with innovative industry stakeholders.
• We proudly secured the prestigious FinTech Consultancy Award for our professional services and solution design, while also retaining the WealthTech 100 recognition for a second consecutive year.
• We achieved something special this year by setting up and leading industry forums to establish better data standards in the industry, but more on this next year...

• We proudly raised over £20k for Brain Tumour Support in collaboration with our Alpha FMC colleagues through the Charity of the Year initiative, showcasing our commitment to making a difference in the community.
• Embracing our competitive spirit, we took part in the City vs. Wharf Challenge and the J.P. Morgan run, demonstrating our dedication to teamwork and sportsmanship.
• We celebrated our team's achievements and milestones with 14 vibrant social events - and that doesn’t even include the many unofficial gatherings!
• Our growth journey was marked by the arrival of 11 new joiners, who have quickly become invaluable members of our team. We also celebrated significant milestones, with two of our team members marking an impressive 10 years at Aiviq and six earning well-deserved promotions.

As we look ahead, we are filled with anticipation for what 2025 holds and cannot wait to share our outlook in the upcoming Letter from the CEO next month.